Field Service Technician

Job Locations US-MA-Peabody
Job Post Information* : Posted Date 3 months ago(2/10/2020 4:10 PM)
# of Openings
Field Service
Regular Full-Time


Looking for a Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Follow all company’s filed procedures and protocols
  • Cooperate with engineering team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers


Successful applicants will have a certified trade training, with a minimum of five years’ experience in troubleshooting and repair of; x-ray computed tomography  systems, electro - mechanical equipment, PLC control systems.

  • Current Field Service experience is strongly preferred.
  • Experience with the Installation, Set-up, Alignment, Cabling, and Commissioning of Precision x-ray equipment is preffered.
  • Must be technically savvy; innovative, quick to learn and adapt to new technology.
  • Computer Skills; high degree of competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.
  • Must have excellent demonstrated writing skills, and be able to document detailed reports.
  • Must have a positive professional attitude and be customer focused at all times.
  • Must possess excellent communication skills; ability to breakdown complex subjects.
  • Detail oriented, well organized, self-motivated, with strong interpersonal skills.
  • Exceptional at managing time and able to complete assigned projects independently.
  • Experienced at planning and performing preventative maintenance.
  • Thorough follow up skills are a key responsibility and expectation of this job.
  • Flexible and open to a fluid schedule and working environment.
  • Must possess valid driver’s license and US Passport.


Additional Desired Skills and Experience:

  • Technical writing experience is a plus
  • PLC programming is a plus
  • Technical Training experience is a plus
  • Technical Support experience is a plus


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