• Field Service Technician

    Job Locations US-MA-Peabody
    Job Post Information* : Posted Date 3 weeks ago(2/10/2020 4:09 PM)
    # of Openings
    Field Service
    Regular Full-Time
  • Overview

    Looking for a Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


    • Provide service and customer support during field visits or dispatches
    • Tie workflow to schedule
    • Diagnose errors or technical problems and determine proper solutions
    • Produce timely and detailed service reports
    • Document processes
    • Follow all company’s filed procedures and protocols
    • Cooperate with engineering team and share information across the organization
    • Comprehend customer requirements and make appropriate recommendations/briefings
    • Build positive relationships with customers


    Successful applicants will have a certified trade training, with a minimum of five years’ experience in troubleshooting and repair of; x-ray computed tomography  systems, electro - mechanical equipment, PLC control systems.

    • Current Field Service experience is strongly preferred.
    • Experience with the Installation, Set-up, Alignment, Cabling, and Commissioning of Precision x-ray equipment is preffered.
    • Must be technically savvy; innovative, quick to learn and adapt to new technology.
    • Computer Skills; high degree of competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.
    • Must have excellent demonstrated writing skills, and be able to document detailed reports.
    • Must have a positive professional attitude and be customer focused at all times.
    • Must possess excellent communication skills; ability to breakdown complex subjects.
    • Detail oriented, well organized, self-motivated, with strong interpersonal skills.
    • Exceptional at managing time and able to complete assigned projects independently.
    • Experienced at planning and performing preventative maintenance.
    • Thorough follow up skills are a key responsibility and expectation of this job.
    • Flexible and open to a fluid schedule and working environment.
    • Must possess valid driver’s license and US Passport.


    Additional Desired Skills and Experience:

    • Technical writing experience is a plus
    • PLC programming is a plus
    • Technical Training experience is a plus
    • Technical Support experience is a plus


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