Analogic

  • Service Representative

    Job Locations US-TX-Austin
    Job Post Information* : Posted Date 3 weeks ago(1/29/2019 10:56 AM)
    ID
    2019-1661
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    Oncura Partners provides Real-Time ultrasound telemedicine technology services to Veterinarians throughout the USA. We are the first in the veterinary industry to integrate technology that allows true remote management of the ultrasound interaction so that Vets can be confident in the resulting diagnostic information and recommendations.

     

    We are looking for a Service Technician who will be trained to service Ultrasound systems, and provide technical consultation to vet clients and Oncura Partner employees.

    Responsibilities

    • Responsible for responding to customer requests for information, technical support, or concerns by phone and email
    • Physical servicing and repair of equipment
    • Accurate recording of calls and servicing done in the CRM solution.
    • Provide joint support of DICOM router and telemedicine portal alongside customer service representatives
    • Other Office-based duties as required

    Qualifications

    Skills / Qualifications:

    • Thorough understanding of computer hardware and networking
    • Excellent interpersonal and communications skills
    • Adaptive, logical thinker, with strong troubleshooting skills; prior troubleshooting experience an asset
    • High degree of professionalism in dealing with demanding situations and difficult customers
    • Ability to learn new systems and technologies quickly
    • Competency with MS Office and Windows operating environment
    • Knowledge of medical devices and DICOM desireable

    Educational Requirements:

    • High school or GED required
    • Associates degree in IT or technical field desirable.

    Oncura Partners Diagnostics is a wholly owned subsidiary of Analogic Corporation which is a leading designer and manufacturer of Medical devices such as CT and MRI systems as well as Security and Detection systems which use CT technology to screen checked baggage at airports.  Oncura Diagnostics in Austin, Texas provides services to veterinarians to improve care to pets using real-time assist ultrasound imaging.

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