Assists in the installation, implementation, and upgrade of internal systems. Provides first and second level hardware and software technical support for network and computer related devices. Utilizes corporate help desk management software to create, update, resolve, and thoroughly document all reported problems, troubleshooting efforts, and resolutions.
Associate’s degree or equivalent work experience plus two years of technical support experience.
CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one. Windows 7 & 10. Solid understanding of how software and operating systems work.
Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to:
Work environment will be in the IT lab with general supervision. Flexible schedules may occasionally include some nights and weekends or rotating on call schedule.
Shift available: 8:30 am – 5:00pm