• Field Service Engineer

    Job Locations US-MA-Peabody
    Job Post Information* : Posted Date 5 months ago(8/21/2018 8:41 AM)
    # of Openings
    Field Service
    Regular Full-Time
  • Overview

    Provides technical support services to internal and external customers for the installation, upgrade, repair and maintenance of complex electro-mechanical security systems.


    • Participates in field product installations and upgrades.
    • Performs preventive and corrective maintenance on field products.
    • Troubleshoots, tests and repairs electronic, mechanical and communication systems in accordance with documented procedures and specifications.
    • Coaches customers in operating and maintenance procedures.
    • Resolves customers’ technical problems with on-site visits and/or remote support.
    • Provides technical assistance to engineering and manufacturing personnel in the repair, testing and maintenance of Analogic products when directed.
    • Contributes to technical documentation such as service, maintenance, installation and upgrade manuals and procedures.
    • Facilitates continuing department training sessions as assigned.
    • Prepares field data packages and service reports.
    • Performs other duties as assigned in support of department and company objectives.




    • Bachelor’s degree in a related field or equivalent



    • US citizen or permanent resident
    • able to clear a drug screen and background check
    • possession of valid driver’s license
    • able to travel by air on short notice (up to 75% of schedule)
    • able to obtain a corporate credit card for travel expense purposes
    • sensitive to the operational readiness and timely repair of mission-critical systems



    • capable of assessing, troubleshooting, diagnosing, repairing and testing complex, electro-mechanical security systems
    • strong and tactful verbal and written communicator
    • comfortable working in a team structure, as well as self-sustaining in the field
    • proficient with Microsoft Office Suite (Word, Power Point, Excel, Access, Outlook)
    • proficient in navigating Windows OS
    • familiar with LINUX OS
    • experienced with the technology and application of Computed Tomography (CT)
    • familiar with computer networking protocols


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