• Field Service Engineer

    Job Locations US-MA-Peabody
    Job Post Information* : Posted Date 2 weeks ago(2 weeks ago)
    # of Openings
    Field Service
    Regular Full-Time
  • Overview

    Provides technical support services to internal and external customers for the installation, upgrade, repair and maintenance of complex electro-mechanical security systems.



    • Participates in field product installations and upgrades.

    • Performs preventive and corrective maintenance on field products.

    • Troubleshoots, tests and repairs electronic, mechanical and communication systems in accordance with documented procedures and specifications.

    • Coaches customers in operating and maintenance procedures.

    • Resolves customers’ technical problems with on-site visits and/or remote support.

    • Provides technical assistance to engineering and manufacturing personnel in the repair, testing and maintenance of Analogic products when directed.

    • Contributes to technical documentation such as service, maintenance, installation and upgrade manuals and procedures.

    • Facilitates continuing department training sessions as assigned.

    • Prepares field data packages and service reports.

    • Performs other duties as assigned in support of department and company objectives.


    • US citizen or permanent resident

    • able to clear a drug screen and background check

    • possession of valid driver’s license

    • able to travel by air on short notice (up to 75% of schedule)

    • able to obtain a corporate credit card for travel expense purposes

    • sensitive to the operational readiness and timely repair of mission-critical systems



    • capable of assessing, troubleshooting, diagnosing, repairing and testing complex, electro-mechanical security systems

    • strong and tactful verbal and written communicator

    • comfortable working in a team structure, as well as self-sustaining in the field

    • proficient with Microsoft Office Suite (Word, Power Point, Excel, Access, Outlook)


    • Bachelor’s degree in a related field or equivalent



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