• CRM/ BI Analyst

    Job Locations US-MA-Peabody
    Job Post Information* : Posted Date 9 months ago(6/1/2018 1:53 PM)
    # of Openings
    Business Development
    Regular Full-Time
  • Overview



    BK Medical is looking for a CRM Analyst/ BI to join the Business Intelligence Team whose primarily position will be to assist with business initiatives in bkMedical’s Customer Relationship Management (CRM) system.  


    BK Medical’s CRM system is utilized by almost every part of the organization, from marketing, sales, support and service. The CRM Analyst/ BI will interact with each of these stakeholders and assist with projects in the CRM system according to business objectives. From generating dashboards and analyzing the data collected from the CRM system, to assisting the Sr. Business Intelligence Analyst with projects to drive new CRM analytics in the CRM system, to training users and providing CRM support on new processes introduced into the CRM system; the CRM Analyst/ BI will be involved in all parts of the business pertaining to the CRM system.








    • Ensure data quality and data integrity in the CRM system/ BI tool
    • Perform routine opportunity pipeline management to ensure key performance business metrics and overall pipeline health is achieved.
    • Provide end-user support including documentation, reporting data analysis, training and troubleshooting of end-user issues
    • Proactively develop dashboards/ reports using CRM data for user enablement


    Other duties include:


    • Assist Sr. Business Intelligence Analyst with publication of standardized reports to business stakeholders
    • Assist with the development of standardized tools, methodologies and business processes aimed at improving data analytics/ reporting.
    • Assist in gathering functional requirements for system enhancements and functional changes as needed, as well as assist with end-user testing of new system enhancements


    *This job does not have any coding responsibilities.




    Must have:



    Bachelor’s Degree with 1 to 2 years of experience

    Strong analysis skills

    Problem-solving skills

    Excellent attention to detail

    Proven organizational skills

    Able to prioritize and multi-task and see projects/assignments to completion

    Highly autonomous

    Excellent written and verbal communication

    Advanced skill in Microsoft Office applications (Excel, PowerPoint, and Word)

    Preferred experience with Excel Pivot Tables, Vlookups

    Previous experience with a CRM system a plus




    There is no sponsorship nor relocation available for this position


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