CRM ANALYST/ BI
BK Medical is looking for a CRM Analyst/ BI to join the Business Intelligence Team whose primarily position will be to assist with business initiatives in bkMedical’s Customer Relationship Management (CRM) system.
BK Medical’s CRM system is utilized by almost every part of the organization, from marketing, sales, support and service. The CRM Analyst/ BI will interact with each of these stakeholders and assist with projects in the CRM system according to business objectives. From generating dashboards and analyzing the data collected from the CRM system, to assisting the Sr. Business Intelligence Analyst with projects to drive new CRM analytics in the CRM system, to training users and providing CRM support on new processes introduced into the CRM system; the CRM Analyst/ BI will be involved in all parts of the business pertaining to the CRM system.
Other duties include:
*This job does not have any coding responsibilities.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree with 1 to 2 years of experience
Strong analysis skills
Excellent attention to detail
Proven organizational skills
Able to prioritize and multi-task and see projects/assignments to completion
Excellent written and verbal communication
Advanced skill in Microsoft Office applications (Excel, PowerPoint, and Word)
Preferred experience with Excel Pivot Tables, Vlookups
Previous experience with a CRM system a plus
There is no sponsorship nor relocation available for this position